We’d love to hear from you
Whether you have a question about your order, need help choosing the right pieces for your wedding, or simply want to say hello. We’re here for you
Phone . WhatsApp
+351 937 931 787
Available Monday to Friday, 9 AM – 6 PM (GMT)
Location
Praça Machado dos Santos N64 E6, 4440-511 Valongo, Portugal
Available Monday to Friday, 9 AM – 6 PM (GMT)
Frequently Asked Questions
Our products are crafted to complement your wedding with refined details
What is your processing time?
In-stock items (such as stationery and small accessories) ship within 2 business days.
Made-to-order pieces (like signage) require up to 4 weeks for production.
You’ll receive a confirmation email with tracking information once your order has shipped.
Can I personalize the products?
Yes! Most of our pieces are customizable. You can choose colors, fonts, and text options. If you have something specific in mind, feel free to contact us before placing your order.
Do you offer rentals?
Yes — we offer a selection of rental items such as signage stands and display structures. Please contact us before placing your order to confirm availability for your wedding date.
What shipping methods do you use?
We ship worldwide using trusted carriers. Shipping times vary depending on the destination. While we do our best to meet your timeline, we cannot guarantee exact delivery dates once the item has been handed to the courier.
Can I cancel or return my order?
Due to the custom nature of our products, we do not accept cancellations or returns once an order has been confirmed. Please double-check all details before completing your purchase.
What if my order arrives damaged?
If your item arrives damaged or with a production error, please contact us within 48 hours of delivery. Include photos of the product and packaging so we can assist you as quickly as possible.
How should I store the items before my event?
We recommend keeping all pieces in their original packaging until the day of your event to avoid scratches, fingerprints, or dust. Hand-painted signs should not be stacked without a protective layer in between.
How can I contact you?
You can reach us at andlergeral@gmail.com. We’re always happy to help with any questions, order details, or special requests.